Q: How far in advance do I need to schedule my appointment?
We strongly suggest scheduling as far in advance as possible. Please note: Morning appointments are the most frequently requested, we urge you to schedule your appointment as soon as you receive your doctor’s order or kit. You can fax lab orders to (424) 245-6124 or email lab orders to: email@example.com
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Q: What are your rates?
The rate may vary depending on the service area, in addition to processing and handling of your specimen. The rate can also vary based on the number of lab orders you complete at one time, also the shipping and delivery required is taken into consideration as well. Phlebotomy Experts offer discounted rates based on frequent utilization of our services.
Q: What is your policy on cancellations?
Phlebotomy Experts has a 24-hour cancellation policy that applies to all scheduled appointments. For cancellations, please contact us at (424) 378-1120 or email us at firstname.lastname@example.org at least 24-hours prior to the appointment.
- If scheduled service is cancelled at least 24 hours prior to the appointment, No charge.
- If scheduled service is cancelled after 24 hours of the appointment time, the customer/patient will be charged 50% of the full cost of the service.
- If the customer/patient is not at the scheduled location, or if the appointment is cancelled within 2 hour or less of the appointment time, the customer/patient will be charged full cost of the service.
Q: How do I pay for my services?
We accept payment via MasterCard, Visa, Discover, American Express, Venmo , Zelle & Cash.
Q: How long will it take my doctor to receive my results?
The turnaround time for most routine tests is 2-3 business days, however some specialty tests can take up to 7 business days. Please consult with your physician directly regarding your results. Please note: Phlebotomy Experts do not receive a copy of your test results.